Learning: how do you embrace confusion?

I was delighted to find this 6 minute talk by Ramsey Musallam on his three rules to spark learning. He presents a strong case for his rules in the context of teaching science.

As a facilitator, I am interested in the balance between creating a safe space to learn with the adventure of curiosity. Sometimes, when a learner arrives at this place, it can feel disorientating or seem confusing.

The question I would like to ask is, is this “confusion” a sign of openness to the unknown or a reluctance to learn something new?

What do you think?